Privacy Policy

The website and online store at lottery-analyser.com are operated in the United Kingdom by Mike Edmonston, trading as Lottery Analyser.

For the purposes of UK data protection law, Mike Edmonston is the data controller responsible for the personal information described in this policy.

References to “Lottery Analyser”, “we”, “us” or “our” mean Mike Edmonston and the lottery-analyser.com website.

To contact us about this policy, a purchase, customer support or your personal information, please use our Contact page.

Policy contents

1 Who this policy applies to

This privacy policy applies to:

• Visitors to lottery-analyser.com.
• Customers who purchase Lottery Analyser Studio or another product from us.
• People who create or use a customer account.
• People who download purchased software or related files.
• People who contact us for information or technical support.
• People who choose to receive optional marketing communications from us.

2 Personal information we collect

The personal information we collect depends on how you use our website and services.

Account and identification information

When you create an account or place an order, we may collect:

• Your name and username.
• Your email address.
• Your billing address.
• Your country or region.
• Your account and communication preferences.
• Encrypted information used to secure your account password.
• Information required to verify or recover your account.

We do not have access to your original account password.

Order and purchase information

When you make a purchase, we may collect and retain:

• The products you purchased.
• The date and value of your order.
• Applicable taxes.
• Payment and order status.
• Refund or cancellation information.
• Transaction or payment reference numbers.
• Download activity.
• Software licence or purchase-entitlement information, where applicable.
• Messages and correspondence connected with your purchase.

Because our products are supplied digitally, we may record when a download link is created, accessed or expires.

Payment information

Payments may be processed by an independent payment provider presented during checkout.

Where payment is handled by a third-party provider, your full card number and card security code are normally supplied directly to that provider and are not stored by us.

We may receive limited payment information, including:

• Payment status and payment method.
• A transaction reference.
• Billing name and address.
• The final digits of a payment card, where supplied.
• Fraud or security indicators.
• Information about refunds, disputes or chargebacks.

The payment provider processes your information under its own privacy policy and legal obligations.

Communications and support information

When you use our Contact page or request support, we may collect:

• Your name and contact information.
• Your order number.
• Your website address.
• WordPress, plugin or hosting information you choose to provide.
• Messages, attachments and screenshots.
• Diagnostic or technical information.
• Previous support correspondence.

Technical and website usage information

When you visit the website, certain information may be collected automatically, including:

• Your IP address.
• Browser type and version.
• Device type and operating system.
• Approximate location based on your IP address.
• The website or page that referred you to us.
• Pages viewed and website actions.
• Date and time of access.
• Session and cookie information.
• Login activity and failed login attempts.
• Server, security and error logs.

Marketing preferences

Where newsletter or marketing subscriptions are available, we may record:

• Your subscription status.
• The date and method of consent.
• Your communication preferences.
• Delivery or opening information, where that functionality is used.
• When you unsubscribe or withdraw consent.

3 How we obtain information

We may obtain personal information:

• Directly from you when you create an account, place an order or contact us.
• Automatically when you use the website.
• From payment providers when they process a transaction.
• From website hosting, security and fraud-prevention services.
• From cookies and similar technologies, where permitted.
• From publicly available sources where reasonably necessary to investigate fraud, misuse or intellectual-property concerns.

4 How and why we use your information

We only process personal information where we have a valid reason and lawful basis for doing so.

Providing products and fulfilling orders

We use customer and order information to:

• Process purchases and confirm payments.
• Create and manage customer accounts.
• Provide software and digital downloads.
• Send order, download and service messages.
• Manage licences or purchase entitlements, where applicable.
• Provide product updates and customer support.
• Process refunds, cancellations and disputes.

The lawful basis is that processing is necessary to enter into or perform our contract with you.

Legal obligations

We may process and retain information to:

• Maintain accounting and tax records.
• Respond to lawful requests from public authorities.
• Comply with consumer-protection obligations.
• Manage chargebacks and payment disputes.
• Investigate suspected fraud.
• Establish, exercise or defend legal claims.

The lawful basis is compliance with our legal obligations.

Operating and protecting the website

We may use technical, account and transaction information to:

• Maintain and secure the website.
• Prevent unauthorised access and fraudulent activity.
• Investigate errors and service interruptions.
• Maintain backups.
• Protect customers and our business.
• Improve reliability and performance.

The lawful basis is our legitimate interest in operating a secure, reliable and commercially sustainable website.

Marketing communications

We will only send optional electronic marketing where we have an appropriate legal basis. You may withdraw consent or unsubscribe at any time. This will not prevent necessary order, download, security or service messages.

5 Customer accounts

Information provided through a customer account may be used to:

• Identify you and provide secure account access.
• Display previous orders.
• Manage digital downloads.
• Allow account details to be updated.
• Provide customer support.
• Protect the account from unauthorised access.

You are responsible for keeping your login information secure. Please notify us through our Contact page if you believe your account has been compromised.

You may ask us to close your account. Some order and transaction records may still need to be retained for legal, accounting, fraud-prevention or dispute-resolution purposes.

6 Information created within Lottery Analyser Studio

Lottery Analyser Studio is designed to operate on the customer’s own WordPress website.

Information created within an installed copy of the plugin, such as saved lottery lines, match history, analysis results, settings and administrator-controlled records, is normally stored within the customer’s own WordPress installation.

This information is not automatically added to your lottery-analyser.com account unless a specific feature, support process or on-screen notice clearly states otherwise.

The owner of the WordPress website is responsible for that website’s:

• Security and access controls.
• Privacy notices.
• Backups and data retention.
• Lawful use of personal information.
• Installed plugins, themes and integrations.

Information voluntarily supplied to us for technical support will be processed as support correspondence under this policy.

7 Cookies and similar technologies

Our website may use cookies, local storage and similar technologies.

Strictly necessary technologies

Some technologies are necessary to:

• Keep the website secure.
• Maintain a shopping basket.
• Process checkout.
• Remember account sessions.
• Allow secure login.
• Remember privacy choices.
• Prevent fraud and provide requested functions.

Optional technologies

Optional technologies may be used for:

• Website analytics.
• Performance measurement.
• Remembering optional preferences.
• Embedded third-party content.
• Marketing, where applicable.

Where consent is required, optional technologies will not be activated until you make a choice through the website’s cookie controls.

8 Who we share information with

We may share limited personal information with organisations that help us operate the website and fulfil purchases, including:

• Website hosting and infrastructure providers.
• Payment processors, banks and financial-service providers.
• WooCommerce-related service providers.
• Transactional email providers.
• Security, backup and fraud-prevention providers.
• Technical-support and maintenance providers.
• Accountants, bookkeepers and professional advisers.
• Tax authorities, courts, regulators and law-enforcement bodies where legally required.
• Organisations involved in a sale, transfer or restructuring of the business.

These organisations only receive information reasonably necessary for their role.

We do not sell or rent customer personal information to data brokers or unrelated third parties.

9 International transfers

Some service providers may store or process personal information outside the United Kingdom.

Where information is transferred internationally, we take reasonable steps to ensure an appropriate safeguard is in place. This may include:

• A country covered by UK adequacy regulations.
• Approved contractual safeguards.
• The UK Extension to the EU–US Data Privacy Framework, where applicable.
• Another mechanism permitted by UK data protection law.

Further information may be requested through our Contact page.

10 How long we retain information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including legal, accounting, security and dispute-resolution requirements.

Orders and transaction records

Order, payment, refund and accounting records will normally be retained for up to six years after the end of the relevant accounting or tax period. Records may be kept longer where required by law, an investigation, a dispute or an ongoing legal claim.

Customer accounts

Account information will normally be retained while the account remains active. Information connected with purchases may be retained after an account is closed.

Contact and support enquiries

General enquiries and support correspondence will normally be retained for up to two years after the enquiry is resolved, unless connected with a continuing purchase, dispute, security incident or legal obligation.

Technical and security logs

Routine technical and security logs will normally be retained for up to twelve months. Information relating to fraud, a security incident or a legal claim may be retained for longer.

Backups

Information may remain temporarily within restricted backups until those backups are overwritten through the normal backup cycle.

11 How we protect information

We use reasonable technical and organisational measures intended to protect personal information, including where appropriate:

• Encrypted website connections.
• Restricted administrator access.
• Account authentication.
• Software and security updates.
• Malware and intrusion monitoring.
• Access and security logging.
• Secure third-party payment processing.
• Website and database backups.

No website, transmission method or storage system can be guaranteed to be completely secure. You should use a strong, unique password and keep your own device and email account secure.

12 Your data protection rights

Depending on the circumstances, you may have the right to:

• Ask whether we process your personal information.
• Request a copy of your personal information.
• Ask us to correct inaccurate or incomplete information.
• Ask us to delete information.
• Ask us to restrict how information is used.
• Object to certain processing based on legitimate interests.
• Object to direct marketing.
• Request eligible information in a portable format.
• Withdraw consent where processing is based on consent.

These rights are not absolute. For example, transaction information may need to be retained to comply with tax law or defend a legal claim.

To exercise a right, submit your request through our Contact page and state that your enquiry concerns personal information or data protection.

We may ask for information reasonably necessary to confirm your identity before acting on your request.

13 Automated decisions

We do not normally make decisions about customers based solely on automated processing where the decision would have legal or similarly significant effects.

Automated security or fraud-prevention systems may flag an order, payment or login for review. Where appropriate, the matter will be considered before a significant action is taken.

14 Children’s information

Our website and lottery-analysis products are intended for adults aged 18 or over.

We do not knowingly invite children to create customer accounts or purchase products.

If you believe a child has provided personal information to us, please notify us through our Contact page.

15 Third-party websites and embedded content

Our website may contain links to third-party websites or embedded services.

Third parties are responsible for their own privacy practices. Their collection and use of personal information is governed by their privacy policies, not this policy.

You should review the privacy information provided by a third party before supplying personal information or enabling optional third-party content.

16 Complaints

Please contact us first if you have concerns about how we have handled your personal information. We will investigate the matter and attempt to resolve your concern.

Privacy complaints should be submitted through our Contact page.

You also have the right to raise a concern with the Information Commissioner’s Office. Further information is available on the ICO website.

17 Changes to this policy

We may update this policy when:

• Our website or products change.
• A new payment or service provider is introduced.
• Legal or regulatory requirements change.
• New website features are added.
• The way we handle personal information changes.

The latest version will be published on this page with a revised “Last updated” date.

18 Contacting us

Data controller: Mike Edmonston

Trading name: Lottery Analyser

Location: United Kingdom